OG&E Customer Service Phone Numbers

OG&E maintains dedicated phone lines for different types of customer inquiries. The primary customer service number for residential and commercial customers in Oklahoma is 405-272-3000. For Kansas customers, the main contact line is 913-573-3000. These numbers are available during standard business hours, typically Monday through Friday from 7:00 AM to 7:00 PM Central Time.

When you call OG&E, you’ll reach an automated system that routes your inquiry to the appropriate department. Have your account number ready to expedite the process. The automated system can handle many routine requests, including balance inquiries, payment processing, and service scheduling. If you need to speak with a live representative, the system will connect you to the next available agent.

For customers who prefer Spanish-language support, OG&E offers bilingual customer service representatives. Simply indicate your language preference when prompted by the automated system. The company recognizes the importance of accessible communication and ensures that language barriers don’t prevent customers from receiving quality service.

OG&E also maintains specialized phone lines for specific departments. If you’re calling about a commercial account, business customers can reach OG&E’s dedicated business support team at 405-272-3060 in Oklahoma or 913-573-3060 in Kansas. These numbers connect you to representatives with expertise in handling larger accounts and complex business energy needs.

Online Contact Methods and Digital Platforms

In today’s digital age, OG&E recognizes that customers prefer multiple communication channels. The company’s official website at www.oge.com serves as a comprehensive hub for customer support. You can access your account, pay bills, report outages, and explore energy-saving programs entirely online without waiting on hold.

OG&E’s online portal allows you to manage your account efficiently using modern digital tools. Once you create an account on the website, you can view your bill details, set up automatic payments, monitor your energy usage, and request service changes. The portal provides real-time information about your account status and allows you to track service appointments.

The company also maintains an active presence on social media platforms including Facebook, Twitter, and Instagram. Customers can send direct messages through these channels for non-emergency inquiries. OG&E’s social media team typically responds during business hours and can help with general questions, account information, or direct you to appropriate resources.

For customers who prefer email communication, OG&E provides contact forms on their website. While email responses may take longer than phone calls, this method works well for detailed inquiries that don’t require immediate attention. You can attach documentation or photos if needed, which is particularly helpful for billing disputes or damage reports.

OG&E’s mobile app, available for both iOS and Android devices, extends customer service to your smartphone. The app allows you to pay bills, report outages, check outage status in your area, and receive notifications about service alerts. The mobile interface is user-friendly and provides quick access to frequently needed features.

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Emergency Support and Outage Reporting

Power outages demand immediate attention, and OG&E maintains 24/7 emergency support for outage reporting. If you experience a power outage, call 405-272-7000 in Oklahoma or 913-573-7000 in Kansas. These dedicated outage lines are staffed around the clock, including weekends and holidays.

When reporting an outage, have the following information ready: your account number, service address, and a brief description of what you noticed (complete darkness, flickering lights, or sparking equipment). The representative will ask if anyone else in your area is affected and will determine whether a crew needs to be dispatched. You’ll receive an estimated restoration time if the outage is widespread.

OG&E’s outage map, accessible on their website and mobile app, shows real-time information about outages in your area. This map displays the number of affected customers, estimated restoration times, and the cause of the outage when available. You can check this map before calling to see if a widespread outage is occurring or if the problem is isolated to your property.

For gas-related emergencies, such as a suspected gas leak, call the emergency gas line immediately at 405-272-7000 or 913-573-7000. Never use electrical switches or open flames near a suspected gas leak. Evacuate the area and call from a safe location. OG&E maintains emergency crews ready to respond to gas emergencies within minutes.

OG&E provides outage alerts and notifications through their website, mobile app, and email. If you sign up for these alerts, you’ll receive updates about outages affecting your area without needing to contact the company. This proactive notification system helps customers plan accordingly during extended outages.

Billing and Account Management

Questions about your bill, payment options, or account details can be addressed through OG&E’s billing department. Call the main customer service number and select the billing option from the automated menu. Representatives can explain charges, adjust billing dates, set up budget billing plans, and discuss payment arrangements if you’re experiencing financial hardship.

OG&E offers several payment methods for customer convenience. You can pay online through the website, use the mobile app, pay by phone, mail a check, or make in-person payments at authorized locations. The company also provides automatic payment options through bank account deduction or credit card charges, which ensures you never miss a payment deadline.

If you dispute a charge on your bill, OG&E has a formal process for handling billing complaints. Contact customer service and request a billing investigation. Provide specific details about the disputed amount and any documentation supporting your claim. The company will review your account history and meter readings to investigate the issue.

Budget billing is an option for customers who want predictable monthly bills. This program averages your annual energy costs into equal monthly payments, helping you budget more effectively. OG&E calculates your budget amount annually and adjusts it to reflect changes in your usage patterns and rate changes.

For customers experiencing financial difficulty, OG&E offers assistance programs and payment arrangements. Representatives can discuss options such as extended payment plans, budget billing adjustments, or information about community assistance programs. The company works with customers to prevent service disconnection while ensuring accounts remain current.

Energy Efficiency Programs

OG&E invests significantly in helping customers reduce energy consumption and lower utility bills. The company offers various energy efficiency initiatives that support sustainable business practices. Contact customer service to learn about programs available in your area, including rebates for energy-efficient appliances, insulation upgrades, and smart thermostat installations.

Residential customers can benefit from OG&E’s energy audit program, which identifies opportunities to reduce consumption. Representatives can schedule a professional energy assessment of your home, which includes checking insulation levels, identifying air leaks, and recommending upgrades. Many improvements qualify for rebates that reduce your out-of-pocket costs.

OG&E’s smart meter technology allows customers to monitor real-time energy usage through the online portal. This detailed consumption data helps you identify which appliances use the most energy and when peak usage occurs. Armed with this information, you can make behavioral changes or equipment upgrades that significantly reduce your bills.

The company offers time-of-use rates in some areas, which charge lower rates during off-peak hours. By shifting energy-intensive activities like laundry or dishwashing to off-peak times, customers can reduce their monthly bills. Contact OG&E to see if this program is available at your service address.

OG&E also provides information about solar energy options and renewable energy programs. Representatives can discuss interconnection requirements, available rebates, and how solar energy fits into your overall energy strategy. For customers interested in supporting renewable energy, OG&E offers green energy options through their renewable energy program.

Business Customer Support

Commercial and industrial customers have access to specialized support that addresses complex energy needs. OG&E’s business customer service team understands that effective utility management requires detailed partnerships and clear communication. Business customers can reach dedicated account managers who provide personalized service and strategic energy solutions.

Business customers should contact OG&E’s commercial department at 405-272-3060 (Oklahoma) or 913-573-3060 (Kansas). These representatives can discuss energy management programs, demand response opportunities, and customized rate structures that align with your business operations. Large commercial accounts often qualify for special rates based on usage patterns and load profiles.

OG&E offers energy management services for businesses, including demand forecasting, load analysis, and efficiency recommendations. Business representatives can conduct detailed energy audits of your facility and identify cost-saving opportunities. These audits often reveal significant savings potential through equipment upgrades, operational changes, or rate optimization.

For businesses interested in backup power solutions, OG&E can discuss interconnection options for generators or other distributed energy resources. The company provides technical guidance on equipment requirements, safety standards, and interconnection procedures. Proper coordination with OG&E ensures safe operation and compliance with all regulations.

Business customers benefit from OG&E’s proactive account management. Your dedicated representative stays informed about your business needs and can recommend programs that align with your operational goals. Whether you’re expanding your facility, upgrading equipment, or implementing sustainability initiatives, OG&E’s business team provides strategic support.

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FAQ

What is the best time to call OG&E customer service?

Call during off-peak hours (early morning or late afternoon) on Tuesday through Thursday for shorter wait times. Avoid Monday mornings and Friday afternoons when call volume is highest. However, for emergencies like power outages or gas leaks, call immediately regardless of the time.

How can I pay my OG&E bill without calling?

You can pay online at www.oge.com, use the mobile app, mail a check, or set up automatic payments from your bank account. OG&E also accepts payments at authorized locations throughout Oklahoma and Kansas. Online payment is processed immediately, while mailed checks typically take 5-7 business days.

What information do I need when calling OG&E?

Have your account number, service address, phone number, and a description of your issue ready. For billing questions, have your recent bill available. For outages, describe what you’re experiencing (no power, partial outage, etc.). This information helps representatives assist you more quickly.

Does OG&E offer budget billing?

Yes, OG&E’s budget billing program averages your annual costs into equal monthly payments. This helps with budgeting and provides payment stability. Contact customer service to enroll. The program is recalculated annually to reflect usage changes and rate adjustments.

How do I report a gas leak?

Call the emergency gas line at 405-272-7000 (Oklahoma) or 913-573-7000 (Kansas) immediately. Never use electrical switches or create sparks. Evacuate the area and call from a safe distance. Do not re-enter the building until OG&E personnel confirm it’s safe.

Can I schedule a service appointment online?

Yes, you can schedule appointments through OG&E’s website or mobile app for many types of service requests. You’ll select your preferred date and time, and a technician will contact you to confirm. For urgent issues, call customer service to speak with a representative about immediate availability.

What energy efficiency programs does OG&E offer?

OG&E provides rebates for energy-efficient appliances, insulation upgrades, smart thermostats, and solar installations. The company also offers energy audits, time-of-use rates, and renewable energy programs. Contact customer service to learn which programs are available at your service address.

How can I check for outages in my area?

Visit OG&E’s outage map at www.oge.com or use the mobile app. The real-time map shows affected areas, number of customers without power, and estimated restoration times. You can also call the outage line at 405-272-7000 (Oklahoma) or 913-573-7000 (Kansas) for information.

Does OG&E offer assistance for customers in financial hardship?

Yes, OG&E works with customers experiencing financial difficulty by offering payment plans, budget billing adjustments, and information about community assistance programs. Contact customer service to discuss your situation and explore available options to keep your service active.

How do I dispute a charge on my bill?

Call customer service and request a billing investigation. Provide specific details about the disputed charge and any supporting documentation. OG&E will review your account history and meter readings. The company will contact you with findings and any adjustments within a specified timeframe.